Privacy Policy

**shop.ctr-l.com Privacy Policy**

**Who we are**
Our website address is: https://shop.ctr-l.com. This privacy policy explains how your personal data is collected, processed, and protected when you visit our site or use our services.

### What Personal Data We Collect and Why We Collect It

**Order and Account Information**
When you purchase digital products (e.g., .STL design files) from our site, your first name, last name, email address, and billing information are collected to provide our services. This data is used to process your order, securely deliver digital download links to you, and fulfill our legal billing obligations.

**Security and System Data**
To ensure the security of our website, prevent automated data scraping attempts, and prevent the unauthorized use of our digital content, your IP address, browser user agent string, and browsing behavior on the site are processed and logged by our security systems.

**License and Download Records**
To protect the intellectual property rights of the purchased digital products and to monitor license violations, the IP addresses from which the files are downloaded and the exact times of download are recorded in our systems.

**Comments**
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

### Cookies

* **E-commerce Cookies:** Mandatory infrastructure cookies are used to track the items you add to your cart and to securely maintain your session on the checkout page.
* **Session Cookies:** If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
* **Preference Cookies:** If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

### Embedded Content from Other Websites

Articles and product pages on this site may include embedded content (e.g., videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

### Who We Share Your Data With

Your personal data is shared with authorized infrastructure providers only to complete the order process and ensure the technical security of the site:

* **Payment Providers:** Your credit card or payment information is not stored directly on our servers. Payments are processed securely in an encrypted manner through third-party payment organizations (virtual POS integrations).
* **System Security:** Visitor logs may be checked through automated spam and security auditing services to detect malicious bot traffic and unauthorized access. If you request a password reset, your IP address will be included in the reset email.

### How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Billing and transaction records of digital purchases are kept encrypted for the periods specified in the relevant laws due to our legal and administrative obligations.

### What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.